830.1
ATSGLPGA
CH
CH
Art. 27 Legge federale del 6 ottobre 2000 sulla parte generale del diritto delle assicurazioni sociali (LPGA) - Informazione e consulenza
LPGA; Capitolo 4: Disposizioni generali di procedura
Art. 27 LPGA · Informazione e consulenza
Gli assicuratori e gli organi esecutivi delle singole assicurazioni sociali, nei limiti delle loro competenze, sono tenuti ad informare le persone interessate sui loro diritti e obblighi.
Ognuno ha diritto, di regola gratuitamente, alla consulenza in merito ai propri diritti e obblighi. Sono competenti in materia gli assicuratori nei confronti dei quali gli interessati devono far valere i loro diritti o adempiere i loro obblighi. Per le consulenze che richiedono ricerche onerose, il Consiglio federale può prevedere la riscossione di emolumenti e stabilirne la tariffa.
Se un assicuratore constata che un assicurato o i suoi congiunti possono rivendicare prestazioni di altre assicurazioni sociali, li informa immediatamente.
Decisioni giudiziarie che applicano questa disposizione (877)
AVI.2006.67 · sg (Art. 27 Abs. 2 ATSG)
Insured Person v. Unemployment Office: Failure to Advise on Reporting Obligations
The decision relies on this article regarding the duty of the RAV to instruct the insured person to continue fulfilling control requirements during the assessment of employability, which led to the reversal of the decision regarding the January 2004 benefit.
C-1473/2023 (Art. 27 LPGA)
Swiss Citizen Abroad Entitled to Full Hearing Aid Reimbursement Due to Lack of Information
The court found that the UAIE violated its duty to inform and advise the applicant by not properly informing them about the maximum reimbursement limits for hearing aids purchased abroad.
605 2024 161 · fr (art. 27 LPGA)
Unemployment Insurance Claimant Appeals Reduction of Placement Aptitude Rate Due to Independent Business Activity
The decision on objection was annulled because the unemployment office failed in its duty to inform the appellant, as per this provision.
S 2024 27 · zg (Art. 27 Abs. 1 ATSG)
Claimant v. Social Security Administration (Disability Benefits and Care Supplement)
Although discussed regarding the duty to inform, the final orders do not explicitly cite this article for the substantive ruling.
200 2025 302 · be (Art. 27 ATSG)
Claimant v. Unemployment Insurance Office (AVA) regarding BVG Advisory Duties
The provision was cited in the appeal requests and the reasoning addressed the alleged violation of the duty to inform and advise under this article, which was the core issue of the dispute.
VSBES.2024.224 · so (Art. 27 Abs. 1 ATSG)
Job Seeker Appeal for IT Course Funding Dismissed
Cited in the reasoning section regarding the obligation of insurance carriers to inform interested parties, but not explicitly in the final orders.
VSBES.2024.224 · so (Art. 27 Abs. 2 ATSG)
Job Seeker Appeal for IT Course Funding Dismissed
Cited in the reasoning section regarding the right to free consultation, but not explicitly in the final orders.
608 2025 43 · fr (Art. 27 LPGA)
Insured's Claim for Unemployment Benefit Repayment Against Disability Insurer Dismissed
Although cited in the reasoning (Section 2.1), this article defining the duty to inform was not explicitly cited in the dispositive orders (I, II, or III).
38.2025.23 · ti (Art. 27 cpv. 2 LPGA)
Insured Individual v. Denial of Introduction Period Allowances for Company Director Role
This article concerning the right to information and counselling was cited in the reasoning but not in the dispositive orders.
605 2024 79 · fr (art. 27 LPGA)
Unemployment Benefits Denial Upheld Due to Commencement of Self-Employment Post-Support Measure Expiration
The appeal was rejected because the denial of placement aptitude was not a violation of the duty to inform derived from this article.
S 2024 69 · zg (Art. 27 Abs. 2 ATSG)
Unemployment Eligibility Denial Upheld After Notice of Conditional Availability
This provision regarding the duty to advise was central to the discussion on trust protection (E. 7.4.2), which underpinned the final decision on the timing of the loss of entitlement.
AL.2024.00228 · zh (Art. 27 Abs. 2 ATSG)
Appeal Regarding Unduly Received Short-Time Work Compensation
Cited in the reasoning when discussing the adherence to the duty to advise (Beratungspflicht) by the authority.
A/2924/2024 · ge (Art. 27 LPGA)
Unemployment Insurance Funding Denial for Vocational Training
Cited in the reasoning regarding the obligation to inform and the principle of good faith, which was addressed in the final orders (order 5).
A/234/2025 · ge (art. 27 à 54 de la LPGA)
Appeal on Benefit Cessation Denied Due to Pre-existing Conditions and Residence Abroad
Cited in the reasoning as the section of the LPGA governing procedural aspects, leading to the application of the PA for outstanding issues.
200 2025 35 · be (Art. 27 ATSG)
Unemployment Insurance Benefit Sanction Overturned Due to Agency's Failure in Duty to Clarify
The failure to react to the appellant's email was deemed a violation of the duty to inform and advise, which justified the reversal of the penalty based on the principle of trust.