CH-NE
1 State - People - Authorities - 15 Authorities - 152 Council of State and Cantonal Administration - CHAPTER ONE General Provisions (VerwaltungNE)
Table of Provisions (19)
Statutory Text (19 Articles)
The present regulation defines the management rules applicable to all State services. Compliance with these rules should allow for the standardization of set objectives, aimed at ensuring a connection between the conduct of the State and the delivery of the services' provisions.
[7] 1. The department head signs an annual agreement (hereinafter: GestionNE Agreement) with their service heads regarding the services, objectives, continuous improvement measures, and resources made available to them.
2. The service enters the GestionNE system upon the signing of the first agreement.
3. Repealed
4. Repealed
[8]
[9] QualitéNE entails for services
a) the description of its mission, its organization, and its services (hereinafter: MOP);
b) the up-to-date description of essential processes, including the identification of risks and controls, in connection with the requirements set by the cantonal financial control (CCFI) in terms of an internal control system (ICS), as described in the decree on risk management and internal control in accordance with Article 6 of the financial control regulation;
c) satisfaction surveys among its users (external survey) and its collaborators (internal survey);
d) the recording of hours on services;
e) the definition of objectives and indicators;
f) annual development interviews, within the framework of the appraisal process, during which the service's objectives are translated into individual objectives;
g) an annual review incorporating continuous improvement measures.
During the year preceding the signing of the first GestionNE agreement, the service establishes the MOP and begins describing the processes. The time entry tool is configured based on the service catalog and customized according to the specifics of the service.
[10] 1. With the aim of continuous improvement, the steps of QualityNE are renewed annually by the department.
2. Internal and external satisfaction surveys are generally conducted at least every four years. After discussion between the department head and the service head, they are incorporated as objectives in the GestionNE agreements for the relevant exercises.
3. The Organization Office (OORG) ensures the coordination of external satisfaction surveys. It informs the Conference of General Secretaries thereof.
4. The department organizes an annual review during which the results of the satisfaction surveys, the achievement of objectives, and the use of resources are analyzed, and improvement measures are proposed.
[11] 1 The MOP must be signed by the head of the department, the department itself, as well as by the OORG and the financial service (SFIN) who ensure the coherence and proper structure of this document.
2. The final validation of this document remains the responsibility of the head of the department.
The OORG, after consultation with the Conference of Secretaries-General and in collaboration with the relevant central services, issues the directives concerning the aforementioned management elements and assists the services in carrying out these tasks.
[12] 1. The service is responsible for the implementation and updating of QualityNE. It must adhere to the schedule defined by the OORG, in collaboration with the general secretariats, the chancellery service, and the relevant central services.
2. The OORG, in collaboration with the general secretariats and the chancellery service, ensures that the services follow the steps of QualityNE.
[13] The GestionNE Agreement is established based on the validated MOP service catalog and the resources (financial and human) as mentioned in the most recent validated version of the budget. It includes
a) the evolution of the service environment and the impacts on its services;
b) the service objectives related to the legislative program, its roadmap, and its financial plan;
c) the service's strategic objectives, outside the legislative program's roadmap;
d) the cost-saving measures, outside the legislative program's financial plan;
e) the GestionNE objectives on services and improvement measures;
f) the service catalog derived from the validated MOP.
1. The signing of the agreement can only occur if the department has implemented the Quality Management System.
2. For the signing of the first agreement, the basic conditions defined in Article 5 apply.
[14] 1 The Management Agreement is signed by the head of department and the head of service, except in exceptional cases, no later than the end of February of the year concerned by the agreement.
2. The general secretariats and the chancery service inform the OORG without delay of the completion of the procedure for establishing the agreements.
[15] 1 The general secretariats and the chancellery service coordinate the drafting of the ManagementNE agreement.
2. Compliance with the agreement is ensured by the services that monitor the objectives (ManagementNE reports) on June 30 and December 31. The latter report is more comprehensive and provides information on the actual use of resources.
3. The service makes these reports available to its general secretariat or the chancellery service.
4. The OORG provides the model of the agreement by the end of October of the year preceding the signing of the agreement.
[17]
[19]
[20]
The order concerning a pilot project for management of services by budget envelope and service mandate, dated 28 January 2013 [21], is repealed.
The GestionNE system does not incorporate the concept of budgetary envelope as governed by Articles 69 of the LFinEC and 56 of the RLFinEC.
1. This regulation shall enter into force on December 1, 2016.
2. It shall be published in the Official Gazette and inserted into the Compendium of Neuchâtel Legislation.