**Article 51 VRPV** Ordinance on Administrative Justice (VRPV) - Complaint Procedure**

1. The competent directorate manages the complaint procedure. It may delegate the procedural management to the competent office.

2. If the administrative appeal is to be admitted and does not prove to be manifestly unfounded, the records of the previous instance shall be consulted.

3. The previous instance and other participants shall be given the opportunity to comment on the complaint.

4. The procedural management may order an additional exchange of written submissions. It may summon the parties to an oral hearing and conduct further evidence proceedings.

5. In suitable cases, the procedural management seeks an amicable settlement.

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